Noticeboard

Calls to and from the surgery are recorded and processed in accordance with the General Data Protection Regulation 2016 and the Data Protection Act 2018, calls are recorded for monitoring, training and dispute resolution purposes. The purpose of call recording is to provide an exact record of the call which will:

  • Protect the interests of both parties;
  • Help improve Practice performance and best practice;
  • Help protect Practice staff from abusive or nuisance calls;
  • Establish the facts in the event of a complaint either by a patient or a member of staff and so assist in resolving it;
  • Establish the facts and assist in the resolution of any medico-legal claims made against the practice or it clinicians;
  • A call recording may also be used as evidence in the event that an employee’s telephone conduct is deemed unacceptable. In this situation the recording will be made available to the employee’s manager, to be investigated as per the Practice Disciplinary Policy

For further information please contact the surgery.


💊 Pharmacy First



Pharmacists can give you expert advice on a range of conditions and suggest medicines that can help. They may also be able to offer treatment and prescription medication for some conditions — without the need to see a GP. This free NHS service is known as Pharmacy First.


Conditions that can be treated include:



    • 👂 Earache (aged 1 to 17 years)

    • 🌿 Impetigo (skin infection) (aged 1 year and over)

    • 🐝 Infected insect bites (aged 1 year and over)

    • 🔥 Shingles (aged 18 years and over)

    • 😮‍💨 Sinusitis (aged 12 years and over)

    • 🗣️ Sore throat (aged 5 years and over)

    • 🚺 Urinary tract infections (UTIs) (women aged 16 to 64 years)


If you go to a participating pharmacy with one of these conditions, the pharmacist will:



    • Offer you advice and treatment where appropriate

    • Provide prescription medication if clinically suitable

    • Refer you to a GP or another healthcare professional if necessary

    • Update your GP health record following the consultation


If you are outside of the listed age ranges, the pharmacist can still provide advice but you may need to see your GP for treatment.


🔗 Read more about how pharmacies can help on the NHS website

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website